My Cart:

0 item(s) - HK$0.00
You have no items in your shopping cart.




+852 9161 8746

Customer Service

  • Shipping & Delivery

    The shipping cost would be found during check out process. FEDEX express is the only carrier uses in our store now. VELOCI is free to accept your enquiries shipping method if customer like to have any others carrier out of existing method VELOCI has provide in our online store.

    For oversea customers, VELOCI WOULD NOT RECOMMEND or DOES NOT ACCEPT customer enquiry of surface mail delivery service which is without tracking number provided. This is protect both party, buyer and seller, are in fair business field.

    HONG KONG customers have free delivery service. However, toll (2-way) will be applied if your location is "MUST PASS THROUGH" route. Customer has right to indicate us the proper route to your location.
    Customers are in Lantau, Lamma, Cheung Chau or any remote island, the extra local delivery service charge will be applied. These area of customers please feel free to contact us for delivery cost enquiry.

  • Privacy & Security

    VELOCI MOTOR SPORTS (The Company) is committed to safeguarding your privacy and pledges to observe the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 in the Laws of Hong Kong). This Privacy Policy applies to all products and services provided by The Company and sets out how The Company may collect, use and disclose your personal information.
    When you use this Website, The Company will not collect any information which identifies your personal identity until you in fact decide to buy our products, and/or create an account.
    Except as specified in the "Collection of Personal Information" section below, The Company will not disclose any of your personally identifiable information to third parties except when having your permission or under special circumstances, such as where required by law or in order to protect our legal rights, or in connection with a merger, acquisition or sale of all or a substantial part of our business, with or to another company.
    The Company will take all reasonable steps to ensure that the personal data you provide to us are properly stored.
    If you have any queries in relation to our privacy policy and practice, please feel free to contact us.

    Collection of Personal Information

    The following are purposes for which personal information are collected by The Company from its users:
    • 1. Processing your purchase;
    • 2. Provision of information and consultation service for our auto part products;
    • 3. Provision of service before and/or after sales of our auto part products;
    • 4. Communication with customers and/or users of this Website;
    • 5. Provision of marketing materials and information about our products and/or service.

    It may be mandatory for you to provide certain categories of personal information (as specified at the time of collection). In the event that you do not provide any personal information marked as mandatory, we may not be able to provide you with our products and services.
    We may collect aggregate data that does not allow you to be identified. This information helps us better understand your needs and adapt our products and services. We may share aggregate data with third parties, including for advertising and marketing purposes.
    Personal information of users of this Website collected by The Company through this Website may be transferred and disclosed to any of the following parties (whether within or outside Hong Kong) for the purposes as specified in (1) to (5) above:

    (a) Other companies within the group of The Company; (b) any companies carrying on auto parts/vehicle and/or related business;(c) any partnering companies; (d) third party administrators;(e) professional advisors; (f) any agents, affiliates, contractors or third party service providers who provides administrative, telecommunications, computer, payment, printing, redemption or other services to The Company in relation to the operation of the business of The Company; (g) any governmental and judicial bodies or regulators.

    The Company may transfer your name, contact information and information about the products you have purchased (including sales channel from which such products were purchased) to other companies within the group, and other partnering companies, for the purpose of providing you with promotional materials relating to those entities' service or products. However, The Company will not disclose your Personal Information to any other third parties for direct marketing purposes without your consent.
    The Company may transfer your Personal Information in connection with a transaction with another company which affects the control, governance, structure and/or management of all or a substantial part of its business, or if required to satisfy applicable legal or regulatory requirements.

    This Website may contain links to third party websites. The Company has no control over the content of such third party websites or the way that the operators of these websites deal with your personal data. You should review the privacy policies applicable to these third party websites to understand the ways in which these third parties may deal with your personal information.

    When you access this Website, anonymous technical information may be collected about your activities on the Website (e.g. your IP address, the date and time that you accessed the Website, information relating to your browser and operating system, the pages visited etc.).
    The Company may use "cookies" (pieces of information relating to your preferences sent by the Website to your browser and stored on your computer hard-drive). Cookies enable the Website to remember you and your preferences when you visit the Website and enable us to tailor the website to your needs. Cookies do not identify you personally. However, if you do not want to receive cookies you can disable this function by changing your browser settings.
    The Company shall keep your personal information for as long as necessary to achieve the purpose for which it was collected and to comply with legal requirements. If The Company no longer needs your personal information for any purpose, it will take reasonable steps to securely delete or destroy your personal information.
    Users of this Website have the right to request access to and/or correction of their personal information held by The Company. In accordance with the provision of the Personal Data (Privacy) Ordinance, The Company has the right to charge a reasonable fee for processing such data access and correction request. If any users of this Website want to access or correct their personal information held by The Company, please contact us.
    The Company may from time to time amend this Privacy Policy and all personal information shall be governed by the most recent version of this Privacy Policy.

  • Returns & Replacements

    • Exchange/refund requests must be made by contacting us and mailed out for return within 7 days from date of receipt of purchase.
    • Returned goods are subject to inspection by us. Returned goods may not be opened or used with all parts, accessories, and materials included with original packaging sealed.
    • Gift or redeemed item may not be opened or used with all parts, accessories, and materials included with original packaging sealed.
    • We reserve the right to deny multiple exchanges/refunds on products purchased and returned more than once.
    • Shipping charges are non-refundable.
    • Returned goods for exchange are subject to additional shipping charge.
    • Returns that do not meet the return policy criteria will not qualify for a refund/exchange and may be returned at the customer’s expense or destroyed upon request. Refund/exchange eligibility is determined once your return is received and inspected.
    • We reserve the right to refuse a refund/exchange on any return shipment.
    • We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
    • Refunds must be made in the method same as purchase payment.
  • Ordering

    VELOCI recommend oversea customer use the shipment method that we provide in this site for one single item order. Otherwise, a "Purchaser Order" in the check out process is provided to customer to have our further specific shipment method. Our Customer Service team will contact you for this matter. Or, you can write us an email with the list of your favourite items. Further shipment terms or method will be given.

    More question about this? Click here, please tell us
  • Payment, Pricing & Promotions

    Online payment service is provided by Paypal. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL Transaction encryption.
    Your order will be cancelled without notice if we do not receive your full payment within 3 working days from date of purchase.
    For Customer who make the payment by Telegraph Transfer(T/T)
    VELOCI now only accept Hong Kong Dollar, Chinese Yuan (RMB) and US Dollar. We shall not be responsible for any bank fees associated with such transfer/wire. VELOCI reserve right to ask buyer to settle the payment accordingly.

  • Viewing Orders

    Please give yourself a minute to review your shopping cart carefully before the step of payment. such as quantity and shipping address. Guarantee yourself easily to get your favourite items in hand shortly. Moreover, if you have any problems about your order, please feel free to contact ASAP. Click here tell us what's going on?

  • Updating Account Information

    Please update your account in a period of time. Registered customer please change your shipping address if you are relocated. It help us to avoid your favourite items go to wrong person.

  • Spoon  TAKATA  Mugen無限  DEFI  J's Racings  CUSCO  ENDLESS  TRUST  EXEDY  OHLINS  ESPELIR  TODA RACING  NGK  SEIDOYA  KYB  RECARO  Raybrig  SARD  VELOCI  What you're looking Please contact us if your favourite parts haven't enlist here.
    © VELOCI MOTOR SPORTS. All Rights Reserved.