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Shipping & Returns

Shipping Policy

We are not responsible for any import duties/tax imposed by your country. The prices of all products subject to it product unit only. The shipping cost would be found during check out process. FEDEX express is the only carrier uses in our store now. VELOCI is free to accept your enquiries shipping method if customer like to have any others carrier out of our method VELOCI has provide in our online store.

For oversea customers, VELOCI WOULD NOT RECOMMEND or DOES NOT ACCEPT customer enquiry of surface mail delivery service which is without tracking number provided. This is protect both party, buyer and seller, are in fair business field.

Return Policy

  • Items should be returned un-used in their original condition in order to secure a refund
  • Exchange/refund requests must be made by contacting us and mailed out for return within 7 days from date of receipt of purchase.
  • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced)
  • Gift or redeemed item may not be opened or used with all parts, accessories, and materials included with original packaging sealed.
  • We reserve the right to deny multiple exchanges/refunds on products purchased and returned more than once.
  • Shipping charges are non-refundable.
  • Returned goods for exchange are subject to additional shipping charge.
  • Returns that do not meet the return policy criteria will not qualify for a refund/exchange and may be returned at the customer’s expense or destroyed upon request. Refund/exchange eligibility is determined once your return is received and inspected.
  • We reserve the right to refuse a refund/exchange on any return shipment.
  • We are not responsible for return packages that may be lost or damaged in transit.
  • We recommend that you choose a method of shipping with tracking and insurance.
  • Refunds must be made in the method same as purchase payment.
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